Why move to Helpdesk?
When you manage customer questions through email or scattered social channels, it's easy for messages to slip through the cracks. Point solutions can handle individual conversations, but they don’t give you the full picture, like order history, past interactions, or predictive insights.
Without that context, it’s tough to deliver the fast, personalized service your customers expect. That's where Helpdesk comes in.
Klaviyo Helpdesk brings all those conversations into one central place, connected to your customer data. Its built-in features allow you to organize and prioritize tickets, route them to the right agents, and save you time, so you can build customer loyalty with every interaction.
Understanding Helpdesk
See how small teams and solopreneurs can transform their customer service by moving from scattered inboxes to one central Helpdesk.
Helpdesk isn’t just another tool, it’s a smarter way to manage the work you’re already doing. By connecting channels like email, text message, WhatsApp, web chat, and even Instagram direct messages (DMs), you’ll stop juggling multiple apps and start focusing on what matters: resolving customer issues quickly and efficiently.