Support shoppers across the customer journey
Picture this: A shopper visits your site and loads up their cart, but right before they check out, they need help. They have questions like “What’s the difference between these 2 products?”, “How long does it take to ship?”, and “What is your return policy?” They don’t want to dig through FAQs or wait in a lengthy support queue, so without help in the moment, the sale slips away.
That’s where Customer Agent comes in, giving shoppers the instant answers and guidance they need to keep moving toward checkout. Built for both sales and service, Customer Agent is powered by K:AI, Klaviyo's artificial intelligence that uses your data to answer questions, guide decisions, and act in real time across the customer journey. More than a simple chatbot, it delivers clarity and confidence in every interaction, turning lost opportunities into loyal customers and more sales. Armed with answers, your shoppers buy with confidence.
Meet your new 24/7 sales assistant
Customer Agent is always ready and waiting to tackle common questions, guide decisions, and support your shoppers in real time. Instead of deflecting, it keeps customers engaged and moving toward checkout. That way, your team can dedicate more time to building relationships and less time answering common questions.
Expand the dropdowns below to see how it could solve challenges and deliver benefits for your business.
Explore what it can do
Customer Agent is Klaviyo’s AI-powered assistant for sales and service. It automatically learns from your website and product catalog, so it can respond in real time with instant answers, product recommendations, and guided support.
- Instant answers to common shopper questions, like “Where is my order?”
- Personalized product recommendations, such as suggesting the right product based on your shopping behavior.
- Guidance throughout the buying process, like comparing 2 similar products.
Uncover the problems it solves
Shoppers often leave when they can’t get quick answers, and your team can’t be online 24/7. Customer Agent addresses these challenges, including:
- Repetitive requests that overload support teams, like constant shipping questions.
- Missed sales opportunities when questions go unanswered, such as “Does this come in my size?”.
- Gaps in coverage outside of business hours, when shoppers are browsing late at night.
See the benefits for your business
Customer Agent helps you convert more shoppers while easing the workload on your team. With it, you can:
- Increase conversion by removing buying friction, for example, by resolving checkout hesitations instantly.
- Reduce support volume and focus on complex issues, such as escalated service requests.
- Scale your experience without adding headcount, especially during busy seasons like BFCM.
Find where it fits for you
Customer Agent is built for brands that want to grow without stretching their teams too thin. It’s especially valuable for:
- Lean teams managing high customer demand, like a startup with a small support team.
- Products that need comparison or explanation, such as skincare routines or tech gear.
- Businesses selling across multiple time zones, where shoppers expect help at any hour.
Discover how others use it
Customer Agent adapts to a wide range of industries and customer needs. For example:
- A fashion brand answering sizing, styling, and shipping questions, helping shoppers pick the right fit.
- A skincare brand guiding shoppers through comparisons, recommending routines, and handling return policies.
- A coffee subscription helping first-time buyers choose the right roast and repeat customers track orders.
Customer Agent is fast to set up, easy to manage, and built with guardrails that keep answers accurate and on-brand. You’ll have clear visibility into performance, from the sources it pulls from to the revenue and resolutions it drives. Next, you’ll learn how to enable it, connect your channels, and give it the knowledge it needs to respond with confidence.